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Thank you for your participation in this process and we look forward to serving you in the future.Necessary cookies are absolutely essential for the website to function properly. Note: Items that are either outside of their warranty period, or that have reached end-of-life (EOL) status will no longer be supported. Technicians will be asked to call back when they have access to the vehicle, the product, and the instrumentation required to resolve the issue. Please note that the information provided as part of the sign-up process is stored securely and will never be shared with an outside party.ĭuring a call, if the vehicle in question is not immediately available, the installer does not have the product on-hand that requires support, or they do not have access a multi-meter for making checks of the vehicle’s electrical system, Rostra representatives will not be able to provide assistance. Without this number, no technical support will be given for any of Rostra's products. Registered installers will need to keep this number close at hand as they will be required to provide it to the Rostra technical support representative at the beginning of each phone call.
TELEPHONE NUMBER FOR PARALLELS TECHNICAL SUPPORT REGISTRATION
Within seconds of an installer submitting their Technician Identification Number registration form, they will receive an email with their TIN included. A Technician Identification Number will be used to make the support call-in process more efficient by allowing us to log information related to your specific concerns that will help us improve both the support we provide over the telephone, and the ways in which we can disseminate that information online and make it easier for others to find. There, an installer will find a registration form that will be used to secure a Technician Identification Number (or TIN, for short). Going forward, before being connected to a technical support representative, installers will first be required to visit the “ Support” section of our website. The telephone system at Rostra was recently upgraded in an effort to provide installers and technicians with a more efficient and easier-to-access support offering. Cruise control products must be purchased through an authorized distributor to receive technical support.
Installer Note: Rostra cruise control products purchased through eBay, Amazon, or Walmart are not eligible for technical support. Commercial Blind Spot Detection and Rear Cross-Traffic Alert System.
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